Learning to Get Better
Published
May 2015
An investigation by the Ombudsman into how public hospitals handle complaints
This investigation by the Office of the Ombudsman looks at how public hospitals in Ireland handle complaints about their services. In particular, it looks at how well the HSE and public hospitals (including voluntary hospitals) listen to feedback and complaints and whether the HSE and public hospitals are learning from complaints to improve the services they provide.
The Executive Summary and Recommendations are published here, as well as a short film about some people's experiences of making a complaint.. The Full Report is available as a PDF download.