Ombudsman Emily O’Reilly submits her Annual Report for year 2011 to both Houses of the Oireachtas. Busiest year in Office’s 28 year history, 3,602 complaints received; just below 2010 record figure, 11,541 enquiries received; 23% increase, 4,220 complaints dealt with by Office - a 38% increase and following the implementation of major organisational review