The Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It is published quarterly. It can help service providers to learn from our examination of complaints and see what similar organisations are doing well and not so well.

The Casebook describes complaints (both upheld and not upheld) across all the areas dealt with by the Ombudsman.

The Casebook is published in PDF format and can be read online, downloaded or printed.

If you wish to be notified when the Casebook is published, please email with the subject SUBSCRIBE. If you have any queries on The Ombudsman's Casebook, please contact the Communications Unit at 01 639 5645 or