Published on 24 August 2022

The Office of the Ombudsman has published ‘Strategy 2025’ - its strategic plan covering the years 2022 to 2025. It follows a record year for the Ombudsman with over 4,000 complaints received in 2021 about public services provided by government departments, local authorities, the HSE and others.

‘Strategy 2025’ reflects the Ombudsman’s values of independence, customer focus, fairness, respect and integrity.  The strategy was developed in consultation with the Ombudsman’s stakeholders including NGOs, advocacy bodies, charities, government departments and the general public.

Ombudsman Ger Deering said:

“The Office has already invested significant time and resources into transforming the way that we work in order to be innovative and optimise the use of our resources. This Statement builds upon our achievements and will help us to continue to innovate and deliver on a number of significant projects over the next three and a half years.”

Strategy 2025 has six overriding strategic themes:

  • Improve public services
  • Improve transparency and accountability in public life
  • Achieve an open, inclusive, fair access and fairness in delivery of public services
  • Improve the timelines and effectiveness of our delivery of services
  • Develop an agile and responsive staff
  • ICT modernisation

Each of the themes is underpinned by separate but linked strategic objectives.

Strategy 2025 also reflects that the Office of the Ombudsman provides support and resources for five (soon to be six) other statutory functions - the Offices of the Information Commissioner and Commissioner for Environmental Information, the Standards in Public Office Commission, the Commission for Public Service Appointments and the Referendum Commission (the new Office of the Protected Disclosures Commissioner will also be resourced by the Ombudsman).

Read Strategy 2022-2025