Published on 5 October 2021

Ombudsman Peter Tyndall and his team held a virtual regional ‘visit’ to the Carlow Kilkenny and Wexford area between 26 September and 1 October 2021.

As part of the Office’s outreach programme, the Office usually holds complaint clinics, engages with public representatives and the providers of public services located in a particular county.

Ongoing Covid-19 restrictions meant the Office had to take an innovative approach, by holding virtual meetings and online webinars for the second year in a row. Last year the Office 'visited' Sligo, Leitrim and Roscommon and held a similar webinar.

Over the week, the Ombudsman and his team:

  • held an information webinar on the work of the Office for staff in the local Citizens Information Centres
  • met by video conference with all three County Councils, and Wexford General Hospital to discuss ‘learning from complaints’ and
  • engaged with local media, including Ombudsman interviews on local radio stations, highlighting the right to complain.  

On Thursday, the Ombudsman also hosted a webinar: ‘How complaints can improve public services’, which was attended by over 70 local public representatives, officials in local public bodies and other interested groups. At the webinar Ombudsman Peter Tyndall, and Senior Investigators Jennifer Hanrahan and Dave Nutley, outlined the type of complaints the Ombudsman receives from the people of Carlow, Kilkenny and Wexford. They discussed how providers of local public services can use complaints to help improve the delivery of public services.

The Office also produced a special Carlow Kilkenny Wexford Casebook containing summaries and statistical analysis of complaints received from the three counties.

In 2020 the Ombudsman received 165 complaints from people in the area.