30 July 2018
In response to queries and recent media reports, Ombudsman Peter Tyndall wishes to point out that his Office has jurisdiction to investigate complaints from individuals about private nursing homes.
The Office of the Ombudsman was given powers to investigate complaints about the nursing home sector in 2015.
In March 2018, the Ombudsman published a ‘Nursing Home Casebook’ which provides summaries of individual complaints and details of the type and number of complaints the Ombudsman receives. The Ombudsman discussed his experience of dealing with complaints about the nursing home sector on 30 May 2018 at the Oireachtas Committee on Public Petitions.
The Ombudsman has also: published a ’Model Complaints System’ for nursing homes; guidance for nursing homes on the provision of redress if things go wrong; and provided training to private nursing homes to assist the sector in providing good complaint handling.
A nursing home resident, or someone acting on their behalf, can contact the Ombudsman if they have complained to the nursing home in question and are unhappy with its response.
Complaints to the Ombudsman can be made online at www.ombudsman.ie
In person/ by writing to18 Lower Leeson St, Dublin 2
By email to: firstname.lastname@example.org
Further information is available in the Ombudsman’s ‘Factsheet’ on nursing homes.