30th of August
Irish Ombudsman Peter Tyndall met with the representative body of the Chief Executives of local authorities in Ireland (the County and City Managers Association) on Tuesday 30 August. At the meeting the Ombudsman shared his experience of dealing with complaints in the local authority sector. The Ombudsman also discussed the development of a single complaints portal to make it easier for the public to make complaints about the local authority sector and all public service providers. At the meeting the Ombudsman distributed copies of a Model Complaints Policy developed by his office and a special edition of The Ombudsman's Casebook containing summaries of local authority cases examined by the Ombudsman.
Both publications are available on the Ombudsman's website www.ombudsman.ie