Published on 13 May 2024

Last week saw the formal launch of a new Human Rights Manual for Ombudsman staff, which aims to increase awareness and use of the human rights framework throughout the public sector. Speakers included:

Ms Deirdre Malone, Director Irish Human Rights and Equality Commission (IHREC)

Ms Noeleen Blackwell, former CEO of the Dublin Rape Crisis Centre

Ms Sylda Langford, former DG of the Office of the Minister for Children and Youth Affairs

Ms Zoryana Pshyk and Ms Eilís Ní Chorcora from Maynooth University and the “Thank you and We Are Here, Hear” exhibition.

Under Section 42 of the Irish Human Rights and Equality Act 2014 our Office has a legal obligation to promote equality, prevent discrimination and protect the human rights of our employees, customers, service users and everyone affected by our policies and plans (our Public Sector Duty or PSD).  In keeping with our PSD one of the key objectives of our Statement of Strategy was the introduction of a Human Rights Based Approach (HRBA) to Ombudsman complaint handling. The main purpose for adopting a HRBA to Ombudsman complaints handling is to ensure that Public Service Providers within our remit (PSPs) have regard for the human rights of the individuals they deal with on a daily basis and that the Ombudsman’s consideration of human rights is an integral part of the examination of complaints of maladministration. The Human Rights Manual is available on our website here.

Human Rights: A guide for Ombudsman staff when investigating complaints (pdf)