Make a complaint

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Before you start the complaint form

We examine complaints relating to public service providers and private nursing homes.

  • Before you contact us you should first try to resolve your complaint with the relevant service provider. If you are unhappy with the outcome, then you can complain to us.
  • We cannot look into a complaint if it is made more than 12 months after you initially complained of the action or you became aware of that action, unless there are very special circumstances.
  • If your complaint is in relation to the Disability Act please follow the steps on how to Make a complaint under the Disability Act.

What you will need to complete the form

Before completing this form please check that:

  • The Ombudsman can examine a complaint about the service provider. Check our list of service providers or contact us to check.
  • You have complained to the service provider and allowed it six weeks to respond.
  • You have received a final response to your complaint. (You may complain to us if there is a long delay in the provider replying to you).
  • You have used the service provider’s appeals process (if they have one).
  • If more than 12 months has passed since the action or decision that affected you happened there is a good reason for the delay in contacting us.

If you would like to send your complaint by post, download our complaint form here.

Select who you wish to complain about

Have you already complained or appealed to the Public Service Provider or Private Nursing Home?

Please select one

Sorry we can’t help with your complaint yet

Before you complain to the Ombudsman, you must first complain to the service provider whose action or decision has affected you. In some cases there will be a local appeals system which you should use.

Help on how to complain to a public service provider is available on this website. If there is a good reason why you cannot make your complaint to the service provider please contact us to discuss the matter.

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Did you get a final response to your complaint/appeal?

Please select one

Is it six weeks or more since you contacted them?

Please select one

Sorry we can’t help with your complaint yet

Before we can examine your complaint we ask that you allow the service provider a reasonable amount of time to deal with your complaint – usually about six weeks. You may send us your complaint if:

  • you don’t get a response from the service provider within six weeks or
  • you aren’t happy with the response you receive

If there is a good reason why you cannot wait six weeks for the service provider to respond, please contact us to discuss the matter.

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As your application is late, Ombudsman may exercise discretion to accept the application

We will be able to consider your complaint

You are now ready to submit your complaint. The form will take about five minutes to complete.

When submitting your complaint we will ask you to upload the following documents, if you have them.

  • The complaint or appeal to the service provider
  • The reply received from the service provider
  • Any other documents that might help us

It is not possible to save the complaint form. You should have all information and documents in relation to your complaint ready before you start to fill out the form