An effective complaint handling system provides significant benefits to any organisation. It resolves issues raised in a timely and cost effective way, it provides valuable information that can lead to service improvement and it can improve the reputation of and strengthen confidence in an organisation.
This downloadable booklet contains the following documents:

  • Model Complaints System for Nursing Homes
  • Model Complaints Policy for Nursing Homes
  • Model Complaint Form for Nursing Homes

These documents will be of assistance in developing complaint handling systems.

A MS Word version of the complaints policy and complaint form are also available for customisation.

Download (pdf)