From 24 August 2015 the Ombudsman’s remit was extended to enable the office to deal with complaints relating to the administrative actions of private nursing homes.

The Ombudsman has published guidelines for private nursing homes in order to support them in the provision of their services.

The Ombudsman also published a factsheet that explains what you can do if you have a complaint about a private nursing home. 

Model Complaint System for Nursing Homes

A model complaint system for Nursing Homes, including a model complaints policy and complaint form.

Complaint Form Template for Nursing Homes

Complaint Policy Template for Nursing Homes

Six Rules for Getting it Right - The Ombudsman’s Guide to Good Public Administration

The purpose of this guide is to help bodies to provide a first-class service to their customers. The guide draws on this Office's experience of examining complaints against the public service, and highlights the key elements of good public administration.

Download Six Rules for Getting it Right

Redress - Getting it wrong and putting it right

Guidance for Private Nursing homes to the provision of redress when things go wrong.