Image: Investigation of the HAP scheme
An investigation by the Ombudsman into the administration of the Housing Assistance Payment scheme
Ombudsman Investigation of the HAP Scheme - Summary: Findings and Recommendations
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Ombudsman Investigation of the HAP Scheme - Full Report
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Image: Ombudsman Annual Report 2023
Nearly 4,500 complaints about public services were made to the Office of the Ombudsman in 2023. Ombudsman, Ger Deering, has seen a 30% rise in the number of complaints to his Office in recent years, from 3,418 in 2020 to 4,465 last year.