Complaint to the Ombudsman

Ms Kelly (not her real name) complained to the Ombudsman in March 2010 that the HSE had refused her application for a LTI card for her son who had been diagnosed with attention deficit hyperactive disorder (ADHD) and autism spectrum disorder (ASD). She said that children in other parts of the country with the same diagnoses had qualified for the card and that it was unfair and discriminatory that her application for it had been refused.

The LTI card was granted to Ms Kelly in March 2012 following the intervention of the Ombudsman, but the HSE refused to recompense her for the cost of her son's medications for the period from June 2009.