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The documents shown below are letters referred to in the report. They are available in pdf format only. If you have difficulty accessing these pdf documents and require an alternative format, please contact our Access Officer.
(Format: Adobe PDF, Size: 222KB)
(Format: Adobe PDF, Size: 1435KB)
(Format: Adobe PDF, Size: 2472KB)
(Format: Adobe PDF, Size: 722KB)
(Format: Adobe PDF, Size: 1067KB)
(Format: Adobe PDF, Size: 19KB)
Meet our staff and receive information on making complaints.
The 2016 Annual Report details the increasing numbers of complaints, and highlights the most significant cases of the past year.