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Failure to Refund Illegal Nursing Home Charges

Published  January 2013

An Ombudsman investigation concerning the failure to refund illegal nursing home charges: A complaint against HSE and the Appeals Officer, Health Repayments Scheme

This report was published in December 2011

In order to protect the identity of the family in this case, all names have been changed



Failure to refund illegal nursing home charges

(Format: Adobe PDF, Size: 303KB)


  1. Executive Summary
  2. The Complaint
  3. The Health Repayment Scheme
  4. The Circumstances of this Case
  5. The Investigation
  6. The NAHB and the Nursing Home
  7. Analysis - Public or Private Patient?
  8. Application under the Health Repayment Scheme
  9. The Appeals Process
  10. Analysis - Appeals Process
  11. Responses to the Draft Investigation Report
  12. Findings
  13. Conclusion
  14. Appendices