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Investigation Reports

Learning to Get Better coverMost complaints to the Ombudsman are dealt with informally and do not require a written report. A small number of complaints, for reasons such as the complexity of the issues raised, or because the issues have a wider significance for public administration, are dealt with more formally and result in investigation reports.

These reports include the formal findings arising from the investigation and, sometimes, the Ombudsman's recommendations for redress for the complainant as well as recommendations for improved practice.

The more recent reports and some key older reports are available in the Case Studies section of this website.

Investigations by date:

DateTitle of Report
January 2018Treatment Abroad - An investigation into the administration of the Treatment Abroad Scheme by the HSE
November 2017Opportunity Lost - Magdalen Restorative Justice Scheme Investigation
July 2017Taking Stock - Tusla Investigation Report
May 2015Learning to Get Better
July 2014Passports for Irish-born children of non-EEA parents
June 2014A Good Death - End of Life Care in Irish Hospitals
February 2014Home Care Grant Denied
January 2014Local Rules for National Schemes - Inequities in the administration of the Long Term Illness Card Scheme
June 2013Appeal Overruled: A failure to provide basic income for a family seeking asylum
May 2013Care Denied - Failure to Provide Long-Stay Care for Under 65s
December 2012The Revenue Commissioner and Random Car Seizures
November 2012Motorised Transport Grant - Dept Health & HSE - Report to Dáil and Seanad
November 2012Motorised Transport Grant - Dept Health & HSE
October 2012Too Old to be Equal? – A Follow-up
July 2012Hidden History? - The Law, the Archives and the General Register Office
December 2011Complaint concerning St. Mary’s Hospital, Phoenix Park and the HSE
December 2011Failure-to-Refund-Illegal-Nursing-Home-Charges
April 2011Too Old to be Equal?
December 2010Care and treatment of a patient and his family
November 2010Who Cares? - An Investigation into the right to nursing home care in Ireland
September 2010Investigation of ten complaints against HSE about Nursing Home Subvention Payments
September 2010Investigation report re suspension of a Disability Allowance payment
September 2010Investigation report of a complaint concerning HSE West
July 2010Investigation report on a complaint made against Meath County Council
July 2010Gagging the Ombudsman? - Aftermath of an Investigation by the Ombudsman of the HSE
July 2008GAL Fees & The HSE
April 2010Report on a complaint about the imposition and collection of charges for in-patient services by the HSE(Sacred Heart Hospital, Carlow)
April 2010Report on a complaint made by Mr Brown, Co Mayo against the HSE
December 2009Lost at Sea Scheme
July 2009Local Authority charges for photocopying planning documents
December 2008Care and treatment of a patient at St Mary's Care Centre, Mullingar
October 2008Investigation into the operation by Local Authorities of Waiver Schemes for Refuse Collection Charges
May 2008Report re Complaints against HSE (Dublin West - HSE Dublin Mid-Leinster)- Refusal of Applications for Domiciliary Care Allowance
October 2007Complaints against the General Register Office
August 2007Complaint concerning Clare County Council and its handling of planning applications for development at Doonbeg Golf Course
June 2007Report of the Ombudsman's experience of dealing with complaints against Kildare County Council
April 2007Summary Report concerning the Health Service Executive's handling of an application to foster three children
March 2006Report to the Health Service Executive concerning complaints against the Public Health Service
February 2006Report on the delay by the MWHB in calculating arrears of superannuation payable by two Public Health nurses for previous service
July 2005Investigation Report on the care of a patient at Sligo General Hospital
November 2002Redress for Taxpayers(Special Report)
August 2001Passengers with Disabilities
January 2001Report on Nursing Home Subventions
June 2000Local Authority Housing Loans
June 1999Report on Lost Pension Arrears
February 1998Investigation Report on the provision of school transport for a child with disabilities
March 1997Investigation Report on the non-payment of arrears of contributory pensions