The Office of the Ombudsman uses cookies to help us make this website better. Some may have been set already. We do not use Cookies to find out the identities of those visiting our website. To find out more about our use of Cookies you can visit our Privacy and Cookies statement. Note, however, if you continue to use the site, your consent to accept cookies is implied.

Home  /  Publications  /  Guidelines for Public Bodies  /  Model Complaints System and Policy
 

Model Complaints System and Policy

Published  June 2016

The Ombudsman's Guide to Developing a Complaint Handling System

An effective complaint handling system provides significant benefits to any organisation. It resolves issues raised in a timely and cost effective way, it provides valuable information that can lead to service improvement and it can improve the reputation of and strengthen confidence in an organisation.

Model Complaints System and Policy

This downloadable booklet contains the following documents:

  • Model Complaints System
  • Model Complaints Policy
  • Model Complaint Form

These documents will be of assistance in developing complaint handling systems.