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Donegal woman gets Warmer Home Grant after complaint to Ombudsman

A Donegal woman finally got her home insulated under the Better Energy Warmer Homes scheme after the intervention of Ombudsman Peter Tyndall’s office. 

The woman had received approval from the Sustainable Energy Authority of Ireland to have her cavity wall and attic insulated under the scheme.  The scheme funds energy efficiency improvements to the homes of vulnerable people.  The SEAI contracted the work to a local firm.  However, before the works were completed the contractor went out of business.

The woman contacted the SEAI for the work to be completed.  However the SEAI said that it had been told by the contractor that the woman’s house already had insulation.   It also referred to its ‘One Home Visit Policy’ soit believed there was no need to visit the woman’s home again.

The woman then contacted the Ombudsman.  After discussions with Peter Tyndall’s office the SEAI said it would promptly inspect the woman’s home.  When it confirmed that there was no cavity wall insulation the SEAI carried out the works to the attic and walls, and also provided the property with better ventilation.

Ombudsman Peter Tyndall said:

“We were glad to be of assistance in this case. I am pleased to say that the SEAI responded very quickly when the misunderstanding was brought to its attention.  I am delighted that the woman now has a warmer and more energy-efficient home to live in.”

If you wish to apply for the Better Energy Warmer Homes scheme then contact the SEAI at  www.seai.ieor Lo-call 1850 376 666.

END

For Media Enquiries:

David Nutley
Communications
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Phone:   01 639 5610 or 086 023 1420
Email:  david.nutley@ombudsman.ie
Web:     www.ombudsman.ie
Twitter: @officeombudsman