SUSI accepts late application after technical difficulties

Background

A student complained when, unlike many other students, he did not receive a reminder from SUSI to renew his higher education grant. As a result, SUSI refused his late application for the grant and he was left with no money to pay college registration fees, etc.

Examination

The student had changed email addresses but provided evidence of having informed SUSI of his new address. Following an investigation SUSI said that an error had been made in setting up a duplicate account for the student on its support database. This resulted in a significant delay in an application form being sent to the student.

Outcome

As a result of the technical difficulties experienced within SUSI it agreed to accept a late application form from the student.