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The Ombudsman's Casebook

CasebookBackdropThe quarterly Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It is useful for service providers to learn from our examination of complaints and see what other similar organisations are doing well, and not so well.

The Casebook describes complaints (both Upheld and Not Upheld) across all the areas the Ombudsman deals with, e.g. Health, Social Welfare, Education, Local Government (inc. Planning, Housing, Roads and Water Supply), Environment, Agriculture, Equality, Taxation and payments/benefits received by the public.

The Casebook is published in PDF format and can be read online, downloaded or printed.

If you wish to be notified when the Casebook is published, please email casebook@ombudsman.ie with the subject SUBSCRIBE.

If you have any queries on The Ombudsman's Casebook then please contact the Communications Unit, at 01-639 5645 or communications@ombudsman.ie

View The Ombudsman's Casebook, Issue 11, September 2017 (pdf)

View The Ombudsman's Casebook, Waterford Casebook 2017 (pdf)

View The Ombudsman's Casebook, Issue 10, May 2017 (pdf)

View The Ombudsman's Casebook, Issue 9, Winter 2016/17 (pdf)

View The Ombudsman's Casebook, Issue 8, Autumn 2016 (pdf)

View The Ombudsman's Casebook, Kerry Casebook 2016 (pdf)

View The Ombudsman's Casebook, Local Authority Edition (pdf)

View The Ombudsman's Casebook, Issue 7, Summer 2016 (pdf)

View The Ombudsman's Casebook, Issue 6, Spring 2016 (pdf)

View The Ombudsman's Casebook, Issue 5, Winter 2015 (pdf)

View The Ombudsman's Casebook, Donegal Casebook 2015 (pdf)

View The Ombudsman's Casebook, Issue 4, Summer 2015 (pdf)

View The Ombudsman's Casebook, Issue 3, Spring 2015 (pdf)

View The Ombudsman's Casebook, Issue 2, Winter 2014/15 (pdf)

View The Ombudsman's Casebook, Issue 1, Autumn 2014 (pdf)