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The Ombudsman's Office

Front entrance

The Ombudsman's Office is located at 18 Lower Leeson Street in Dublin.

The function of the Ombudsman is to investigate complaints from members of the public who believe that they have been unfairly treated by certain public bodies. At present, the public bodies whose actions may be investigated by the Ombudsman are: all Government Departments, the Health Service Executive (HSE) (and public hospitals and health agencies providing services on behalf of the HSE), and Local Authorities.

The Ombudsman also examines complaints about failures by public bodies to provide accessible buildings, services and information, as required under Part 3 of the Disability Act 2005. For these types of complaints the term 'public body' includes Government Departments, Local Authorities, the HSE and semi-state bodies, as well as most other state organisations.

On 1st May 2013 over 180 public bodies were brought under the Ombudsman's remit for the first time. These include publicly funded third level institutions and educational bodies such as the Central Applications Office (CAO) and Student Universal Support Ireland (SUSI). Also under remit are FÁS, the Legal Aid Board, the National Treatment Purchase Fund, the National Transport Authority, the Family Support Agency, Sustainable Energy Ireland, and a range of other public bodies.

You can access our contact details on the Contact Us page.