Strategic Plan 2022 - 2025

This Statement of Strategy sets out our key objectives to 2025. The Statement has been developed in consultation with our external stakeholders and with staff from each of the individual Offices and Business Units.

View our Strategy 2022 to 2025

Corporate governance

Corporate governance is the systems, principles and processes by which organisations are controlled. The principles of corporate governance are based on managing the organisation with:

  • integrity and fairness
  • transparency
  • all necessary disclosures
  • following the law

Good governance assists with efficient and effective management.

Read our Corporate Governance Framework (PDF)

Public Sector Duty

The Office established a PSD Committee in 2018 to assess the human rights and equality issues which arise in relation to the functions of our statutory bodies, as well as our corporate functions as an employer and purchaser of goods and services. The Committee developed an initial action plan, which was incorporated into the Office’s strategy statement for 2019-2021. The PSD Committee was refreshed in 2022 to further build on work already underway to promote, Human Rights, Equality and Diversity in the Office. The PSD Committee has re-assessed our Public Sector Duty and has produced an Action Plan for 2022 – 2025.

Read the Public Sector Duty Assessment and Action Plan

Protected Disclosures

The Protected Disclosures Act 2014 provides safeguards for workers who raise legitimate concerns regarding actual or potential wrongdoing in the workplace. The Office has developed procedures in line with the 2014 Act, which have been approved by the Management Team. The procedures detail:

  • how staff members can make a protected disclosure
  • what happens when a disclosure is made
  • what the Office will do to protect the discloser

The Office recognises the importance of ensuring that staff feel supported in the workplace. The process supports the Office’s commitment to ensuring that the culture and working environment encourages and facilitates staff in ‘speaking up’ on any issue that impinges on the Office’s ability to carry out its responsibilities.

Section 22 of the 2014 Act requires every public body to prepare and publish an annual report in relation to protected disclosures received under the provisions of that Act. The table below indicates the position:

Year Protected Disclosures Received
2016 Nil
2017 Nil
2018 Nil
2019 Nil
2020 Nil
2021 Nil

Membership of organisations

The Ombudsman is a member of the International Ombudsman Institute and the Ombudsman Association.

Our Green Team

The Government’s 2019 Climate Action Plan puts in place a decarbonisation pathway to 2030. The plan identifies that early action by public bodies on climate is fundamental to achieving Ireland’s decarbonisation targets and one of our Green Team’s aims is to assist in that regard.

Our Green Team was established in the Office in 2020. The main aims of the Green Team are to introduce environmentally friendly measures in the Office in the areas of energy, waste, transport and water, as well as improving the quality of the working environment. The Green Team has commenced a series of themed monthly awareness programmes to assist staff in making more environmentally sustainable decisions both in work and at home. Measures taken by the Office include:

  • monitoring of energy usage and air quality in the Office
  • providing keep cups to staff
  • increasing the number of lockers to encourage a change in commuting habits
  • waste and recycling awareness programmes
  • provision of filtered drinking water taps in place of bottled water
  • the replacement of desktop computers with more energy efficient laptops
  • the introduction of PIN-controlled printers to reduce paper waste
  • a move to a ‘paper-light’ and, where possible, ‘paperless’ office

The Green Team, with the support of senior management, will endeavour to introduce further initiatives that promote environmental sustainability for both individuals and the organisation

View the Climate Action Plan 2019