Strategy 2019-2021

The key strategic objectives for our office are set out in our Strategic Plan. The plan is updated every three years.

Strategy Plan 2019 - 2021 (PDF)

Public Consultation on the Office of the Ombudsman Strategy Statement 2022 -2024

The Office is currently developing its Statement of Strategy for the period 2022-2024. We have run a public consultation process on the development of our Statement of Strategy.

Read about the public consultation process

Corporate governance

Corporate governance is the systems, principles and processes by which organisations are controlled. The principles of corporate governance are based on managing the organisation with:

  • integrity and fairness
  • transparency
  • all necessary disclosures
  • following the law

Good governance assists with efficient and effective management.

Read our Corporate Governance Framework (PDF)

Our Green Team

The Government’s 2019 Climate Action Plan puts in place a decarbonisation pathway to 2030. The plan identifies that early action by public bodies on climate is fundamental to achieving Ireland’s decarbonisation targets and one of our Green Team’s aims is to assist in that regard.

Our Green Team was established in the Office in 2020. The main aims of the Green Team are to introduce environmentally friendly measures in the Office in the areas of energy, waste, transport and water, as well as improving the quality of the working environment. The Green Team has commenced a series of themed monthly awareness programmes to assist staff in making more environmentally sustainable decisions both in work and at home. Measures taken by the Office include:

  • monitoring of energy usage and air quality in the Office
  • providing keep cups to staff
  • increasing the number of lockers to encourage a change in commuting habits
  • waste and recycling awareness programmes
  • provision of filtered drinking water taps in place of bottled water
  • the replacement of desktop computers with more energy efficient laptops
  • the introduction of PIN-controlled printers to reduce paper waste
  • a move to a ‘paper-light’ and, where possible, ‘paperless’ office

The Green Team, with the support of senior management, will endeavour to introduce further initiatives that promote environmental sustainability for both individuals and the organisation

View the Climate Action Plan 2019

Protected Disclosures

The Protected Disclosures Act 2014 provides safeguards for workers who raise legitimate concerns regarding actual or potential wrongdoing in the workplace. The Office has developed procedures in line with the 2014 Act, which have been approved by the Management Team. The procedures detail:

  • how staff members can make a protected disclosure
  • what happens when a disclosure is made
  • what the Office will do to protect the discloser

The Office recognises the importance of ensuring that staff feel supported in the workplace. The process supports the Office’s commitment to ensuring that the culture and working environment encourages and facilitates staff in ‘speaking up’ on any issue that impinges on the Office’s ability to carry out its responsibilities.

Section 22 of the 2014 Act requires every public body to prepare and publish an annual report in relation to protected disclosures received under the provisions of that Act. The table below indicates the position:

Year Protected Disclosures Received
2016 Nil
2017 Nil
2018 Nil
2019 Nil
2020 Nil