You can make a complaint through this website or call us if you have a query at 01 639 5600.
If we need to discuss your query or complaint in person then we can arrange an appointment to meet you at our office.
Contact details are below.
Address: 6 Earlsfort Terrace, Dublin 2, D02 W773.
Phone: +353 1 639 5600
Twitter: @OfficeOmbudsman
The Office of the Ombudsman is open Monday to Friday between 9.15am and 5.00pm
We examine complaints relating to public services in Ireland such as those from government departments, local authorities and the HSE. We also examine complaints about private nursing homes.
If you have a complaint/query about the processing of a passport application you should first contact the Passport Service’s Customer Service Hub at https://dfa.ie/passports/contact/
You should contact the Ombudsman for Children in relation to public services that affect children (under 18), for example an application for a child’s passport.
We do not examine complaints about banks, insurance companies, internet providers, airline travel, private companies, consumer issues or An Garda Siochána. To contact the relevant complaint handler see this list.
For complaints you can fill in our online complaint form
For general enquiries you can call us on 01 639 5600. You can also submit your enquiry through our ‘All enquiries’ form at the end of this page. If you do not wish to use our online complaint form, you can request a hard copy complaint form, and we will post it to you.
For media enquiries contact communications@ombudsman.ie
We provide help to people with disabilities wishing to access our services. Contact details for our Access Officer are available on our Accessibility page.