What we do

The Ombudsman's role is to examine complaints from members of the public who believe that they have been unfairly treated by certain public service providers. 

These include:

• Government departments
• local authorities
• the Health Service Executive (HSE)
• agencies, such as charities and voluntary bodies, that deliver health and social services on behalf of the HSE
• public hospitals 
• publicly funded third-level education bodies
• public and private nursing homes

The Ombudsman also examines complaints about failures by public bodies to provide accessible buildings, services and information, as required under Part 3 of the Disability Act 2005. For these types of complaints the term 'public body' includes government departments, local authorities, the HSE and semi-state bodies, as well as most other state organisations.

You can access our contact details on the Contact Us page.