Carlow | Kilkenny | Wexford

Webinar: Learning from complaints

30th September 2021

At a very well attended Webinar, the Ombudsman spoke about:

  • the type of complaints about public services he receives from people in Carlow, Kilkenny and Wexford

  • how providers of public services, such as government departments, local authorities and the HSE, can use complaints to improve services

This was followed by a Question and Answer session.

The slides can be viewed from this link (PDF document)

Read the special edition Casebook for Carlow, Kilkenny and Wexford

The Role of the Ombudsman - Wednesday 29th September, 10 am to 11 am

An information webinar on the work of the Office for staff in the local Citizens Information Centres

Resources

PLEASE NOTE: Visits to CICs are currently suspended, in line with guidelines on preventing the spread of coronavirus.

Cork, Limerick and Galway

Staff from the Office of the Ombudsman visit Citizens Information Centres in Cork, Limerick and Galway once a month to take complaints from members of the public. The times and dates are available on our website here

Other counties

Occasionally, Ombudsman staff host a ‘complaints clinic’ in a location other than Dublin, Cork, Limerick or Galway.

These visits are normally held in an easy-to-reach, central location, such as the main hotel in an area. During these visits, you can meet our staff, get information on making complaints or discuss a complaint you have made.

Staff from the Ombudsman’s office also regularly attend exhibitions such as the 50 Plus Expo in Dublin, Cork and Galway.