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Taking Stock

Published  July 2017

An investigation by the Ombudsman into complaint handling and issues identified in complaints made about the Child and Family Agency (Tusla)

Taking Stock coverThis investigation by the Office of the Ombudsman looks at how the Child and Family Agency (Tusla) handles complaints about the services it provides and at the issues, which form the subjects of these complaints. In particular, it looks at how Tusla has dealt with complaints about the management of retrospective allegations of child abuse, at how current allegations against adults are handled and at interactions between Tusla and foster carers. These represent the main subject areas of complaint about Tusla dealt with by the Ombudsman.




Taking Stock Executive Summary

(Format: Adobe PDF, Size: 17185KB)


Taking Stock - Tusla Report

(Format: Adobe PDF, Size: 25373KB)


  1. Recommendations
  2. Foreword
  3. Executive Summary

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