Regional Webinar

Resources for the Regional Webinar

Welcome to the resource page for the webinar:  'Learning from Leitrim, Sligo and Roscommon's complaints - How complaints can improve public services' - 10 September 2020.

Webinar documents

• Regional Webinar Slide (PDF)
• The Ombudsman's Casebook for Sligo Leitrim Roscommon (PDF)

Useful resource files

• Unreasonable Complanant Conduct Policy (PDF)
• Ombudsman Consent Policy and Procedures (PDF)
• Fair Recovery: Report on recovering overpayments in the social welfare sector
• The Ombudsman and Direct Provision: Update 2019
• Learning To Get Better: Progress Report
• Annual Report 2019 Summary
• Annual Report 2019