Home / Publications / Investigation Reports / HSE (Nursing Homes) / Investigation report of a complaint concerning HSE West

Introduction

Published June 2012

Investigation Report regarding a complaint made by Mr Thomas Kennedy, Co Galway on behalf of his mother, Mrs Ann Kennedy (RIP), Highfield Nursing Home, Co. Galway against the Health Service Executive, West.

Office of the Ombudsman
September 2010

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(Format: Adobe PDF, Size: 181KB)

Background
Statement of Complaint
HSE's response
The Investigation
Analysis
Findings
Recommendations
Appendices
Appendix 1 - The Ombudsman's Guide to the provision of redress
Appendix 2 - Extract from HSE Complaints Management Policy
Appendix 3 - Letter from HSE West to the Office of the Ombudsman agreeing entitlement to redress for costs incurred.
Appendix 4 - Letter from HSE withdrawing offer to make a financial payment to the complainant.
Appendix 5 - Letter from Consumer Affairs Department HSE West making a revised offer to make an ex gratia payment to the complainant.
Appendix 6 - Letter from Local Health Office, HSE West, withdrawing the revised offer to make an ex gratia payment to the complainant.
Appendix 7 - The Ombudsman's Guide to Standards of Best Practice for Public Servants

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