Examining public service complaints Independent, impartial and free

We examine complaints from people who feel they have been unfairly treated by a public service provider. We can examine complaints against most organisations that deliver public services. These include government departments, local authorities, the HSE, nursing homes and publicly funded third level education bodies.

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Public to benefit from Ombudsmen agreement on complaints about North-South Bodies11 April 2019Northern Ireland Public Services Ombudsman Marie Anderson and Irish Ombudsman Peter Tyndall have signed a Memorandum of Understanding to provide for ongoing co-operation on complaints about North-South Implementation Bodies. The MoU will ensure that users of the services of these bodies, both north and south of the border, will be able to have complaints investigated efficiently by the appropriate independent Ombudsman. Read More

‘Principles on the Protection and Promotion of the Ombudsman Institution’ adopted by the Venice Commission25 March 2019On 15 March 2019, the ‘Principles on the Protection and Promotion of the Ombudsman Institution’, (“The Venice Principles”) were adopted by the Venice Commission. The Venice Commission is the Council of Europe’s Commission for Democracy through Law providing legal advice to its Member States Read More

Ombudsman receives 148 complaints from direct provision residents13 March 2019Ombudsman Peter Tyndall has today published a report on his Office’s experience of dealing with complaints from refugees and asylum seekers living in direct provision centres in 2018. Read More