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In this area you can read the Ombudsman's Annual Reports, reports on investigations, and information leaflets on how the Ombudsman deals with various public bodies.
The Ombudsman's Casebook is also available from this website, and will be published every three months in electronic form.
The Ombudsman publishes guidelines for public bodies in order to support them in the provision of their services.
Meet our staff and receive information on making complaints.
The 2016 Annual Report details the increasing numbers of complaints, and highlights the most significant cases of the past year.