Statistics
1. Overview of 1998 Complaints
| Overview of 1998 Complaints |
| Complaints |
|
|
|
| Received in 1998 | 3,779 |
| Outside jurisdiction | 903 |
| Total within jurisdiction | 2,876 |
| Carried forward from 1997 | 1,093 |
|
|
| Total on hands for 1998 | 3,969 |
|
|
| Completed in 1998 | 3,052 |
|
|
| Carried forward to 1999 | 917 |
2. 10 Year Trend of Valid Complaints Received
3. Analysis of Valid Complaints Received in 1998
4. Three Year Comparision - Valid Complaints Received
5. Civil Service - Valid Complaints in 1998
| Brought forward from 1997 | Received in 1998 | On hands for 1998 |
| Social, Community and Family Affairs | 278 | 786 | 1,064 |
| Agriculture and Food | 159 | 198 | 357 |
| Education and Science | 58 | 143 | 201 |
| Revenue | 53 | 123 | 176 |
| Environment and Local Government | 9 | 25 | 34 |
| Health and Children | 4 | 19 | 23 |
| Land Registry | 0 | 15 | 15 |
| Marine and Natural Resources | 7 | 14 | 21 |
| Justice, Equality and Law Reform | 5 | 11 | 16 |
| Enterprise, Trade and Employment | 2 | 12 | 14 |
| Office of Public Works | 0 | 10 | 10 |
| Others | 27 | 40 | 67 |
| TOTAL | 602 | 1,396 | 1,998 |
6. Local Authorities - Valid Complaints in 1998
| Brought forward from 1997 | Received in 1998 | On hands for 1998 |
| Carlow | 3 | 4 | 7 |
| Cavan | 4 | 10 | 14 |
| Clare | 8 | 16 | 24 |
| Cork Corp. | 3 | 16 | 19 |
| Cork County | 16 | 35 | 51 |
| Donegal | 11 | 34 | 45 |
| Dublin Corp. | 14 | 59 | 73 |
| Dún Laoghaire - Rathdown | 9 | 23 | 32 |
| Fingal | 7 | 33 | 40 |
| Galway Corp. | 8 | 24 | 32 |
| Galway County | 15 | 24 | 39 |
| Kerry | 7 | 27 | 34 |
| Kildare | 9 | 14 | 23 |
| Kilkenny | 2 | 8 | 10 |
| Laois | 5 | 41 | 46 |
| Leitrim | 2 | 10 | 12 |
| Limerick Corp. | 4 | 20 | 24 |
| Limerick County | 0 | 18 | 18 |
| Longford | 1 | 6 | 7 |
| Louth | 13 | 14 | 27 |
| Mayo | 19 | 41 | 60 |
| Meath | 9 | 13 | 22 |
| Monaghan | 6 | 9 | 15 |
| Offaly | 1 | 9 | 10 |
| Roscommon | 2 | 12 | 14 |
| Sligo | 5 | 15 | 20 |
| South Dublin | 9 | 31 | 40 |
| Tipperary (NR) | 4 | 9 | 13 |
| Tipperary (SR) | 3 | 16 | 19 |
| Waterford Corp. | 4 | 21 | 25 |
| Waterford County | 4 | 6 | 10 |
| Westmeath | 4 | 23 | 27 |
| Wexford | 8 | 18 | 26 |
| Wicklow | 7 | 31 | 38 |
| TOTAL | 226 | 690 | 916 |
Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures
7. Health Boards - Valid Complaints in 1998
| Brought forward from 1997 | Received in 1998 | On hands for 1998 |
| Eastern | 49 | 159 | 208 |
| Midland | 8 | 50 | 58 |
| Mid-Western | 8 | 47 | 55 |
| North Eastern | 17 | 23 | 40 |
| North Western | 4 | 29 | 33 |
| South Eastern | 15 | 36 | 51 |
| Southern | 28 | 73 | 101 |
| Western | 18 | 65 | 83 |
| TOTAL | 147 | 482 | 629 |
8. Telecom Éireann and An Post - Valid Complaints in 1998
| Brought forward from 1997 | Received in 1998 | On hands for 1998 |
| Telecom Éireann | 106 | 227 | 333 |
| An Post | 12 | 81 | 93 |
| TOTAL | 118 | 308 | 426 |
9. Department of Social, Community and Family Affairs
Breakdown by Main Categories of Complaints Received in 1998
10. Department of Agriculture and Food
Breakdown by Main Categories of Complaints Received in 1998
11. Department of Education and Science
Breakdown by Main Categories of Complaints Received in 1998
12. Revenue Commisioners
Breakdown by Main Categories of Complaints Received in 1998
13. Department of the Environment and Local Government
Breakdown by Main Categories of Complaints received in 1998
14. Department of Health and Children
Breakdown by Main Categories of Complaints Received in 1998
15. Local Authorities
Breakdown by Main Categories of Complaints Received in 1998
| Housing |
| 282 |
| - Allocations & Transfers | 101 |
|
| - Repairs | 73 |
|
| - Loans & Grants | 51 |
|
| - Sales | 43 |
|
| - Rents | 14 |
|
| Planning |
| 162 |
| - Enforcement | 118 |
|
| - Administration | 44 |
|
| Roads/Traffic |
| 65 |
| Delay / Failure to reply |
| 45 |
| Motor Tax & Driver Licence |
| 24 |
| Service Charges |
| 19 |
| Sewerage & Drainage |
| 17 |
| Water Supply |
| 16 |
| Waste Disposal |
| 9 |
| Acquisition of land/rights |
| 9 |
| Air and Noise Pollution |
| 8 |
| Rates |
| 7 |
| Access to Info. on the Environment |
| 5 |
| Miscellaneous |
| 22 |
| TOTAL |
| 690 |
16. Health Boards
Breakdown by Main Categories of Complaints Received in 1998
| Supplementary Welfare Allowance |
| 154 |
| - Rent and mortgage allowances | 74 |
|
| - Exceptional needs payments | 40 |
|
| - Back to school - clothing/footwear allowance | 6 |
|
| - Miscellaneous | 34 |
|
| Health Services (General) |
| 72 |
| - Medical cards | 36 |
|
| - Access to medical records | 20 |
|
| - Drugs, medicines and appliances | 13 |
|
| - Miscellaneous | 3 |
|
| Hospital Services |
| 62 |
| - Nursing homes/long-stay | 36 |
|
| - Miscellaneous | 26 |
|
| Child Care/Social Work Services |
| 32 |
| Dental Services |
| 29 |
| Delay/Failure to Reply |
| 25 |
| Cash Payments (other than SWA) |
| 21 |
| Services for the Elderly |
| 20 |
| - Housing aid | 12 |
|
| - Home help | 8 |
|
| Miscellaneous |
| 67 |
| TOTAL |
| 482 |
17. Valid Complaints Received by County in 1998
| Carlow | 28 |
| Cavan | 34 |
| Clare | 76 |
| Cork | 297 |
| Donegal | 127 |
| Dublin | 727 |
| Galway | 190 |
| Kerry | 98 |
| Kildare | 78 |
| Kilkenny | 45 |
| Laois | 150 |
| Leitrim | 26 |
| Limerick | 151 |
| Longford | 31 |
| Louth | 46 |
| Mayo | 127 |
| Meath | 49 |
| Monaghan | 25 |
| Offaly | 38 |
| Roscommon | 46 |
| Sligo | 73 |
| Tipperary | 94 |
| Waterford | 84 |
| Westmeath | 66 |
| Wexford | 51 |
| Wicklow | 83 |
| Outside Republic | 36 |
| TOTAL | 2,876 |
18. Analysis of Complaints Completed in 1998
19. Civil Service - Complaints Completed in 1998
| Resolved | Assistance Provided | Discontinued | Withdrawn | Not Upheld | Total Completed |
| Social, Community and Family Affairs | 87 | 416 | 148 | 14 | 223 | 888 |
| Agriculture and Food | 6 | 61 | 39 | 2 | 123 | 231 |
| Education and Science | 35 | 21 | 38 | 3 | 52 | 149 |
| Revenue | 7 | 30 | 44 | 3 | 55 | 139 |
| Environment and Local Government | 6 | 3 | 7 | 0 | 9 | 25 |
| Health and Children | 5 | 4 | 5 | 1 | 1 | 16 |
| Justice, Equality and Law Reform | 1 | 8 | 1 |
| 3 | 13 |
| Land Registry | 6 | 1 | 3 |
| 2 | 12 |
| Marine and Natural Resources | 1 | 7 |
|
| 1 | 9 |
| Enterprise, Trade and Employment |
| 3 | 3 |
| 2 | 8 |
| Office of Public Works |
| 2 | 1 |
| 2 | 5 |
| Others | 3 | 20 | 2 | 1 | 15 | 41 |
| TOTAL | 157 | 576 | 291 | 24 | 488 | 1,536 |
20. Local Authorities - Complaints Completed in 1998
| Resolved | Assistance Provided | Discontinued | Withdrawn | Not Upheld | Total Completed |
| Carlow | 2 | 4 |
|
|
| 6 |
| Cavan | 1 | 2 | 1 |
| 6 | 10 |
| Clare | 7 | 6 | 3 |
| 6 | 22 |
| Cork Corp. | 6 | 2 | 3 |
| 4 | 15 |
| Cork County | 5 | 12 | 7 |
| 13 | 37 |
| Donegal | 11 | 8 | 6 |
| 12 | 37 |
| Dublin Corp. | 17 | 17 | 6 |
| 21 | 61 |
| Dún Laoghaire - Rathdown | 13 | 4 | 5 |
| 3 | 25 |
| Fingal | 14 | 6 | 1 | 1 | 9 | 31 |
| Galway Corp. | 11 | 3 | 1 |
| 9 | 24 |
| Galway County | 14 | 3 | 5 |
| 4 | 26 |
| Kerry | 8 | 6 | 5 | 1 | 9 | 29 |
| Kildare | 8 | 2 | 1 |
| 1 | 12 |
| Kilkenny | 2 | 1 | 2 |
| 2 | 7 |
| Laois | 11 | 8 | 7 |
| 11 | 37 |
| Leitrim |
| 1 | 3 |
| 4 | 8 |
| Limerick Corp. | 7 | 3 | 3 |
| 4 | 17 |
| Limerick County | 2 | 2 | 3 |
| 6 | 13 |
| Longford | 2 | 2 |
|
| 1 | 5 |
| Louth | 5 | 10 | 3 | 1 | 4 | 23 |
| Mayo | 15 | 5 | 6 |
| 16 | 42 |
| Meath | 6 | 2 | 2 |
| 5 | 15 |
| Monaghan | 1 | 4 | 4 |
| 2 | 11 |
| Offaly | 3 | 1 |
|
| 4 | 8 |
| Roscommon | 2 | 2 | 2 |
| 4 | 10 |
| Sligo | 7 | 2 | 1 |
| 3 | 13 |
| South Dublin | 15 | 2 | 9 |
| 5 | 31 |
| Tipperary (NR) | 2 | 4 |
|
| 3 | 9 |
| Tipperary (SR) | 2 | 4 | 4 |
| 5 | 15 |
| Waterford Corp. | 9 | 5 | 3 | 1 | 4 | 22 |
| Waterford County |
| 3 | 1 |
| 3 | 7 |
| Westmeath | 5 | 4 | 5 | 1 | 6 | 21 |
| Wexford | 4 | 7 | 3 |
| 2 | 16 |
| Wicklow | 9 | 11 | 2 |
| 7 | 29 |
| TOTAL | 226 | 158 | 107 | 5 | 198 | 694 |
Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures.
21. Health Boards - Complaints Completed in 1998
| Resolved | Assistance Provided | Discontinued | Withdrawn | Not Upheld | Total Completed |
| Eastern | 22 | 89 | 19 | 3 | 43 | 176 |
| Midland | 7 | 19 | 9 | 2 | 6 | 43 |
| Mid-Western | 7 | 33 | 4 | 1 | 2 | 47 |
| North Eastern | 5 | 13 | 4 | 0 | 13 | 35 |
| North Western | 4 | 14 | 2 | 0 | 7 | 27 |
| South Eastern | 7 | 21 | 5 | 0 | 4 | 37 |
| Southern | 11 | 32 | 10 | 2 | 23 | 78 |
| Western | 9 | 33 | 9 | 5 | 13 | 69 |
| TOTAL | 72 | 254 | 62 | 13 | 111 | 512 |
22. Telecom Éireann / An Post - Complaints Completed in 1998
| Resolved | Assistance Provided | Discontinued | Withdrawn | Not Upheld | Total Completed |
| TELECOM ÉIREANN | 47 | 44 | 31 | 1 | 114 | 237 |
| AN POST | 1 | 34 | 10 | 0 | 28 | 73 |
| TOTAL | 48 | 78 | 41 | 1 | 142 | 310 |
23. Analysis of Invalid Complaints Received in 1998
