My complaint status
You can check the current status of your complaint here. The status is updated on a daily basis.
If you cannot get an update on your case, you can contact us by email or telephone.
The following statuses are reported:
Details of complaint status| Status | Type | Description |
|---|
| Uploaded | For Online Complaints | The online complaint has been uploaded to our servers |
| ConfirmedBySubmitter | For Online Complaints | The online complaint has been confirmed by complainant |
| ReceivedByOmbAdmin | For Online Complaints | The online complaint has been received by the Office |
| Enquiry | For all valid complaints | Complaint is at enquiry level |
| Assessment | For all valid complaints | Complaint is being assessed by case worker |
| Examination | For all valid complaints | Complaint is being examined by case worker |
| Investigation | For all valid complaints | Complaint is being investigated by case worker |
| Appeal | For all valid complaints | Complaint is being appealed by the complainant |