5.Statistics
1. Overview of 1999 complaints |
|
|
| Complaints | Numbers |
|
|
| Received in 1999 | 3,986 |
| Outside Jurisdiction | 1,301 |
| Total within Jurisdiction | 2,685 |
| Carried forward from 1998 | 917 |
| Total on hand for 1999 | 3,602 |
| Completed in 1999 | 2,603 |
| Carried forward to 2000 | 999 |
| Ten Year Trend of Valid Complaints Received - Overview |
| 1990 | 2727 |
| 1991 | 2603 |
| 1992 | 2637 |
| 1993 | 2419 |
| 1994 | 2489 |
| 1995 | 2250 |
| 1996 | 2536 |
| 1997 | 3126 |
| 1998 | 2876 |
| 1999 | 2685 |
|  |
 |
| Total 2,685 |
5. Civil Service - Valid Complaints in 1999 |
|
|
|
| Brought forward from 1998 | Received in 1999 | On hands for 1999 |
| Social, Community and Family Affairs | 176 | 665 | 841 |
| Agriculture and Food | 126 | 284 | 410 |
| Education and Science | 52 | 123 | 175 |
| Revenue | 37 | 132 | 169 |
| Environment and Local Government | 9 | 29 | 38 |
| Health and Children | 7 | 34 | 41 |
| Land Registry | 3 | 17 | 20 |
| Marine and Natural Resources | 12 | 22 | 34 |
| Justice, Equality and Law Reform | 3 | 16 | 19 |
| Enterprise, Trade and Employment | 6 | 5 | 11 |
| Office of Public Works | 5 | 6 | 11 |
| Others | 26 | 42 | 68 |
| Total | 462 | 1375 | 1837 |
6. Local Authorities - Valid in 1999 |
|
|
|
| Brought forward from 1998 | Received in 1999 | On hands for 1999 |
| Carlow | 1 | 6 | 7 |
| Cavan | 4 | 5 | 9 |
| Clare | 2 | 14 | 16 |
| Cork Corporation* | 4 | 24 | 28 |
| Cork County* | 14 | 45 | 59 |
| Donegal | 8 | 18 | 26 |
| Dublin Corporation | 12 | 72 | 84 |
| Dún Laoghaire - Rathdown | 7 | 19 | 26 |
| Fingal | 9 | 31 | 40 |
| Galway Corporation* | 8 | 23 | 31 |
| Galway County* | 13 | 29 | 42 |
| Kerry | 5 | 49 | 54 |
| Kildare | 11 | 20 | 31 |
| Kilkenny | 3 | 24 | 27 |
| Laois* | 9 | 17 | 26 |
| Leitrim | 4 | 5 | 9 |
| Limerick Corporation* | 7 | 23 | 30 |
| Limerick County* | 5 | 18 | 23 |
| Lonford | 2 | 12 | 14 |
| Louth | 4 | 15 | 19 |
| Mayo | 18 | 50 | 68 |
| Meath | 7 | 14 | 21 |
| Monaghan | 4 | 4 | 8 |
| Offaly | 2 | 13 | 15 |
| Roscommon | 4 | 19 | 23 |
| Sligo | 7 | 8 | 15 |
| South Dublin | 9 | 21 | 30 |
| Tipperary (NR) | 4 | 12 | 16 |
| Tipperary (SR) | 4 | 13 | 17 |
| Waterford Corporation* | 3 | 16 | 19 |
| Waterford County* | 3 | 12 | 15 |
| Westmeath | 6 | 11 | 17 |
| Wexford | 10 | 38 | 48 |
| Wicklow | 9 | 37 | 46 |
| TOTAL | 222 | 737 | 959 |
Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures.
*Monthly CIC visits were made to this County during 1999 and this is likely to have affected the number of complaints received.
7. Health Boards - Valid Complaints in 1999
| Brought forward from 1998 | Received in 1999 | On hands for 1999 |
| Eastern | 32 | 149 | 181 |
| Midland | 15 | 29 | 44 |
| Mid-Western | 8 | 26 | 34 |
| North Eastern | 5 | 18 | 23 |
| North Western | 6 | 20 | 26 |
| South Eastern | 14 | 40 | 54 |
| Southern | 23 | 45 | 68 |
| Western | 14 | 60 | 74 |
| Total | 117 | 387 | 504 |
8. Telecom Éireann and An Post - Valid Complaints in 1999
| Brought forward from 1998 | Received in 1999 | On hands for 1999 |
| Telecom Éireann | 96 | 113 | 209 |
| An Post | 20 | 73 | 93 |
| Total | 116 | 186 | 302 |
*Telecom Éireann fell outside my remit from 15 July 1999
9. Department of Social, Community and Family Affairs Breakdown by Main Categories of Complaint Received in 1999
Total 665
10. Department of Agriculture, Food and Rural Development Breakdown by Main Categories of Complaint Received in 1999
Total 284
11. Department of Education and Science |
| Breakdown by Main Categories of Complaint Received in 1999 |
Total 123 |
12. Revenue Commissioners |
| Breakdown by Main Categories of Complaint Received in 1999 |
Total 132 |
13. Environment and Local Government |
| Breakdown by Main Categories of Complaint Received in 1999 |
 Total 29 |
14. Department of Health and Children |
| Breakdown by Main Categories of Complaint Received in 1999 |
Total 34 |
15. Local Authorities Breakdown by Main Categories of Complaint Received in 1999
| Housing |
|
| 279 |
| Allocations and Transfers | 117 |
|
| Loans and Grants | 68 |
|
| Repairs | 62 |
|
| Sales | 19 |
|
| Rents | 13 |
|
| Planning |
|
| 165 |
| Enforcement | 111 |
|
| Administration | 54 |
|
| Delay - Failure to Reply |
|
| 79 |
| Roads and Traffic |
|
| 63 |
| Sewerage & Drainage |
|
| 29 |
| Waste Disposal |
|
| 20 |
| Service Charges |
|
| 16 |
| Water Supply |
|
| 15 |
| Motor Tax & Driver Licence |
|
| 8 |
| Rates |
|
| 7 |
| Access to Information on the Environment |
|
| 7 |
| Acquisition of land/rights |
|
| 5 |
| Parks/Open Spaces |
|
| 5 |
| Miscellaneous |
|
| 39 |
| Total |
|
| 737 |
16. Health Boards Breakdown by Main Categories of Complaint Received in 1999
| Supplementary Welfare Allowance |
|
| 130 |
| Exceptional Needs payment | 46 |
|
| Rent and Mortgage allowances | 22 |
|
| Back to school - clothing and footwear allowance | 16 |
|
| Miscellaneous | 46 |
|
| Health Services (General) |
|
| 76 |
| Medical Cards | 41 |
|
| Drugs, medicines and appliances | 9 |
|
| Access to medical records | 2 |
|
| Miscellaneous | 24 |
|
| Hospital Services |
|
| 51 |
| Nursing homes/Long Stay | 29 |
|
| Miscellaneous | 22 |
|
|
|
|
|
| Cash Payments (other than SWA) |
|
| 28 |
| Delay / Failure to Reply |
|
| 23 |
| Provision of Service |
|
| 15 |
| Childcare / Social Work Services |
|
| 12 |
| Hospital Charges |
|
| 11 |
| Dental Services |
|
| 9 |
| Services for the Elderly - Housing Aid |
|
| 8 |
| Administration of Superannuation Schemes |
|
| 8 |
| Miscellaneous |
|
| 16 |
| Total |
|
| 387 |
| 17. Valid Complaints Received by County in 1999 |
| Carlow | 34 |
| Cavan | 36 |
| Clare | 60 |
| Cork | 247 |
| Donegal | 77 |
| Dublin | 617 |
| Galway | 150 |
| Kerry | 173 |
| Kildare | 59 |
| Kilkenny | 60 |
| Laois | 64 |
| Leitrim | 26 |
| Limerick | 122 |
| Longford | 56 |
| Louth | 43 |
| Mayo | 173 |
| Meath | 49 |
| Monaghan | 12 |
| Offaly | 42 |
| Roscommon | 95 |
| Sligo | 37 |
| Tipperary | 107 |
| Waterford | 84 |
| Westmeath | 49 |
| Wexford | 113 |
| Wicklow | 60 |
| Outside Republic | 40 |
| TOTAL | 2685 |
18. Analysis of Complaints Completed in 1999
New Result Category introduced in 1999
19. Civil Service - Complaints Completed in 1999
| Resolved | Partially Resolved | Assistance Provided | Discontinued | With-drawn | Not Upheld | Total Completed |
| Social, Community and Family Affairs | 90 | 36 | 170 | 91 | 4 | 303 | 694 |
| Agriculture, Food, Rural Development | 29 | 5 | 41 | 36 | 4 | 115 | 230 |
| Education and Science | 22 | 6 | 19 | 22 | 1 | 48 | 118 |
| Revenue | 18 | 4 | 39 | 25 | 3 | 33 | 122 |
| Environment and Local Government | 3 |
| 9 | 3 |
| 14 | 29 |
| Health and Children | 4 |
| 13 | 3 | 1 | 4 | 25 |
| Land Registry | 7 | 1 | 3 | 1 |
| 3 | 15 |
| Marine and Natural Resources | 2 | 1 | 9 | 2 | 1 | 5 | 20 |
| Justice, Equality and Law Reform |
|
| 4 | 2 |
| 4 | 10 |
| Enterprise, Trade and Employment | 1 |
| 1 | 3 |
| 2 | 7 |
| Office of Public Works | 1 |
| 3 |
|
| 3 | 7 |
| Others | 4 |
| 21 | 6 |
| 14 | 45 |
| Total | 181 | 53 | 332 | 194 | 14 | 548 | 1322 |
20. Local Authorities - Complaints Completed in 1999
| Resolved | Partially Resolved | Assistance Provided | Discontinued | With-drawn | Not Upheld | Total Completed |
| Carlow | 1 |
| 1 | 4 |
|
| 6 |
| Cavan | 2 | 1 | 1 | 1 |
| 3 | 8 |
| Clare | 4 | 1 |
| 2 | 1 | 2 | 10 |
| Cork Corporation | 4 |
| 3 | 3 |
| 4 | 14 |
| Cork County | 10 | 4 | 6 | 8 |
| 14 | 42 |
| Donegal | 5 | 2 | 3 | 1 | 1 | 3 | 15 |
| Dublin Corporation | 20 | 2 | 14 | 9 |
| 17 | 62 |
| D�n Laoghaire - Rathdown | 4 |
| 2 | 2 |
| 7 | 15 |
| Fingal | 10 | 2 | 4 | 3 | 1 | 8 | 28 |
| Galway Corporation | 6 | 3 | 3 | 2 |
| 7 | 21 |
| Galway County | 5 |
| 6 | 9 |
| 7 | 27 |
| Kerry | 4 | 4 | 5 | 10 |
| 16 | 39 |
| Kildare | 7 |
| 7 | 3 |
|
| 17 |
| Kilkenny | 9 | 1 | 4 | 2 |
| 1 | 17 |
| Laois | 4 | 2 | 5 | 4 |
| 7 | 22 |
| Leitrim | 3 |
|
| 1 |
| 2 | 6 |
| Limerick Corporation | 6 |
| 3 | 6 | 1 | 5 | 21 |
| Limerick County | 1 | 2 | 1 | 2 |
| 8 | 14 |
| Longford | 2 | 1 | 2 | 2 |
| 2 | 9 |
| Louth | 2 |
| 3 | 4 |
| 1 | 10 |
| Mayo | 12 |
| 8 | 5 |
| 15 | 40 |
| Meath | 4 |
| 6 |
| 1 | 2 | 13 |
| Monaghan | 1 |
| 2 | 2 |
|
| 5 |
| Offaly | 2 |
| 2 |
|
| 2 | 6 |
| Roscommon | 3 |
| 2 | 3 |
| 3 | 11 |
| Sligo | 4 | 3 | 1 |
|
|
| 8 |
| South Dublin | 5 |
| 4 | 3 |
| 3 | 15 |
| Tipperary (NR) | 5 | 1 | 1 | 2 |
| 2 | 11 |
| Tipperary (SR) | 3 | 1 | 2 | 2 |
| 4 | 12 |
| Waterford Corporation | 7 | 1 | 4 | 2 |
| 1 | 15 |
| Waterford County | 5 |
| 4 | 2 |
|
| 11 |
| Westmeath | 5 | 1 | 1 | 4 |
| 3 | 14 |
| Wexford | 11 |
| 4 | 6 | 2 | 3 | 26 |
| Wicklow | 13 | 3 | 4 | 5 |
| 5 | 30 |
| TOTAL | 189 | 35 | 118 | 114 | 7 | 157 | 620 |
Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures
21. Health Boards - Complaints Completed in 1999
| Resolved | Partially Resolved | Assistance Provided | Discontinued | With-drawn | Not Upheld | Total Completed |
| Eastern | 11 | 3 | 16 | 11 | 1 | 113 | 155 |
| Midland | 8 |
| 6 | 10 | 2 | 10 | 36 |
| Mid- Western | 3 |
| 3 | 3 | 3 | 6 | 18 |
| North Eastern | 6 |
| 3 | 4 |
| 8 | 21 |
| North Western | 1 | 5 | 2 | 1 | 1 | 9 | 19 |
| South Eastern | 6 | 1 | 6 | 7 | 1 | 12 | 33 |
| Southern | 6 | 4 | 15 | 4 | 1 | 22 | 52 |
| Western | 9 |
| 18 | 11 | 1 | 11 | 50 |
| Total | 50 | 13 | 69 | 51 | 10 | 191 | 384 |
22. Telecom �ireann/An Post - Complaints Completed in 1999
| Resolved | Partially Resolved | Assistance Provided | Discontinued | With-drawn | Not Upheld | Total Completed |
| Telecom �ireann* | 40 | 16 | 30 | 11 | 4 | 95 | 196 |
| An Post | 18 | 3 | 25 | 3 | 3 | 29 | 81 |
| Total | 58 | 19 | 55 | 14 | 7 | 124 | 277 |
*Telecom �ireann fell outside my remit from 15 July 1999
23. Analysis of Invalid Complaints Received in 1999
| Private Companies | 344 |
| Banking/Insurance | 318 |
| Public Bodies outside remit | 195 |
| Pay and Conditions | 86 |
| Courts/Garda� | 126 |
| Miscellaneous | 232 |
| Total | 1301 |
